Phillip L. Jackson - Chief Operating Officer

Phillip L. Jackson serves as Chief Operating Officer of Aurum Law Group, overseeing daily operations, intake systems, staff performance, and workflow execution across the firm. With more than three decades in the legal industry, Phil brings extensive experience managing both the client-facing and administrative sides of high-volume law practices.

Since 1991, Phil has worked in legal operations throughout Phoenix, Arizona and San Diego, California in roles including Senior Case Manager, Supervisor, Supervising Legal Administrator, and Paralegal. His background spans criminal defense, family law, personal injury, mass tort litigation, bankruptcy, and product liability matters. This broad exposure allows him to build processes that support attorneys while ensuring clients receive timely communication and structured case handling.

Phil specializes in intake optimization, case progression management, and staff coordination. He has developed and supervised teams responsible for client onboarding, document collection, and case lifecycle tracking — creating operational systems designed to improve responsiveness, accountability, and overall client experience. His operational philosophy emphasizes consistency, transparency, and disciplined follow-through.

He earned a Bachelor of Science in Political Science from Arizona State University and completed an ABA-approved Paralegal Certificate program at the University of San Diego. His academic training also includes foundational legal coursework in civil procedure, contracts, criminal law, property, torts, and legal writing.

Before entering the legal field full-time, Phil worked in public service roles, including internships and volunteer staff work with members of the United States Senate and Congress, experiences that shaped his commitment to public trust and professional responsibility.

As COO of Aurum Law Group, Phil leads operational infrastructure and supports the attorneys so they can focus on legal strategy and courtroom advocacy while the firm maintains efficient, organized, and client-centered service delivery.